In one of my early postings I described the system that YES bank was developing. YES’ intention is to be a technological leader in banking in India. They have equipped an entire branch with state of the art technology, all aimed at providing a high-quality, customer-centric service.
The technologies in place at the branch include an Automated Teller Cash Dispenser Machine, Touch Screen Internet Kiosks, Speech enabled voice recognition phone banking, Wi Fi connectivity and a Knowledge facility among other facilities. YES also has a lounge designed as an exclusive banking enclave offering privacy and comfort to customers wishing to discuss business and finance in a first-class environment.
YES prides itself on its knowledge driven approach to banking, and a superior customer experience for its retail, corporate and emerging corporate banking clients. Their aim is to”transform retail branches into 'Service Oriented Advisory Centers' thus shifting the focus from providing vanilla transactions to high-end value added services through the innovative use of technology and futuristic branch design.” Thus far they have done an excellent job in this transformation!
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