While many banks are focused on reducing their overhead costs by eliminating extensive front-line staff, customers still need excellent customer service. With all the new technologies, the volume of traffic in the branch has been significantly reduced, but there are still many transactions such as large cash withdrawals that require users to visit the branch. In those instances the objective is to quickly service the customer.
Financial institutions can’t sacrifice customer service in the quest to reduce operating cost, so the alternative to increased staff is to leverage new technologies. One company which creates technology to facilitate this is RCG Corporation.
One such product is the E-VIP card, an RFID enabled card which stores biometric information on the customer such as their fingerprint and facial image. A multi-factor verification kiosk is used by the customer to enroll. Once enrolled the customer can be verified at the kiosk available at the branch.. The cardholder can present two or more biometrics with the presence of the E-VIP card for easy verification. With the verification of their fingerprint and facial image the customer can conduct transactions such as bill pay and account status at the kiosk. The customer may also specify his needs for example at the kiosk and simply pick up his foreign currency for example at the teller window.
This shortens the customer’s waiting time, provides more secure banking transactions and provides a new level of convenience.
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